Frequently Asked Questions
What methods of payment do you accept?
We currently accept Visa, MasterCard, American Express, Discover, and PayPal. We do not accept Cash, CODs, checks, or money orders. Credit cards with international billing addresses are not accepted.
Can I change my order?
Yes, you can make changes by talking to our customer service team via live chat, phone, or email. You can update the address or size on your order.
The style I want is out of stock.
If the item is out of stock, the "add to cart" button will be greyed out. You can sign up to be notified when the item becomes available again.
How can I unsubscribe from your mailing list?
Simply click the "unsubscribe" link at the bottom of any email you receive from us.
How do I return my order?
If you are unsatisfied with your purchase, you may return it within 30 days of the original purchase. The item must be in its original unworn condition. For return instructions, please follow the process on our Returns page or contact customer service.
How long do refunds take?
Refunds may take up to two weeks to process. You will receive an email confirmation, and the credit will appear within two billing cycles.
If I had an existing account at Owl Shoes, do I need to create a new one?
Yes, a new account is required under the new ownership of Owl Shoes.
How can I update account info?
You can update your account information, including password and address, by signing in to your account on our website.
How long does processing and shipping take?
Orders are processed within 24-48 hours, excluding weekends. Shipping time varies depending on the delivery method chosen and your location.
How can I contact customer service?
You can contact customer service on our contact page using live chat, phone, or email.
How is sales tax calculated?
Sales tax is calculated based on the shipping address and applicable local and state tax laws.
Do my items ship together?
Items may ship separately depending on stock availability and shipping methods. There are no extra fees for split shipments.